{"id":8,"date":"2026-10-18T14:11:33","date_gmt":"2026-10-18T14:11:33","guid":{"rendered":"https:\/\/gie.eu\/elsa\/?page_id=8"},"modified":"2026-10-18T14:11:33","modified_gmt":"2026-10-18T14:11:33","slug":"support","status":"publish","type":"page","link":"https:\/\/elsa.gie.eu\/?page_id=8","title":{"rendered":"Support"},"content":{"rendered":" <div class=\"elsa-support-body\"><p class=\"elsa-big-copy\">Support for ELSA on iOS and Android.<\/p><p>Contact Gas Infrastructure Europe for technical issues, feedback or feature requests.<\/p>\n <nav class=\"elsa-support-links\" aria-label=\"Support resources\"><a href=\"https:\/\/elsa.gie.eu\/?page_id=8#release-notes\">Release notes <span aria-hidden=\"true\">\u2197<\/span><\/a><a href=\"https:\/\/elsa.gie.eu\/?page_id=8#knowledge-centre\">Knowledge centre <span aria-hidden=\"true\">\u2197<\/span><\/a><a href=\"https:\/\/elsa.gie.eu\/?page_id=8#contact-support\">Contact support <span aria-hidden=\"true\">\u2197<\/span><\/a><a href=\"https:\/\/elsa.gie.eu\/?page_id=8#service-status\">Service status <span aria-hidden=\"true\">\u2197<\/span><\/a><\/nav> <section id=\"contact-support\" class=\"elsa-support-topic\"><h2>Contact support<\/h2><a class=\"elsa-support-email\" href=\"mailto:gie@gie.eu\">gie@gie.eu <span aria-hidden=\"true\">\u2197<\/span><\/a>\n <h2>Help us understand the issue<\/h2><p>When reporting a problem, please include:<\/p><ul><li>Your device model and whether you use iOS or Android.<\/li><li>Your operating-system version and ELSA app version.<\/li><li>A short description of the problem and steps to reproduce it.<\/li><li>A screenshot, if useful. Please remove personal or confidential information.<\/li><li>The affected data, country or facility and publication timestamp, if relevant.<\/li><\/ul>\n  <\/section>\n <section id=\"knowledge-centre\" class=\"elsa-support-topic\"><h2>Knowledge centre<\/h2><h3>Getting started<\/h3> <ol class=\"elsa-start-steps\"><li><strong>Download ELSA.<\/strong> Use the official store link for your device once available.<\/li><li><strong>Open the app.<\/strong> No account or login credentials are required to access ELSA data.<\/li><li><strong>Explore the data.<\/strong> Browse European and country-level storage and LNG information, map views and Urgent Market Messages. Check publication timestamps when reviewing data.<\/li><\/ol>\n <p>ELSA functions consistently across regions. Information is available in English only.<\/p>\n <h3>Questions about the app<\/h3><div class=\"elsa-accordions elsa-faq-list\"><details><summary>Is ELSA free to use?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Yes. Access to the transparency data is free of charge. AGSI, ALSI and IIP data are also available through an API service.<\/p><\/div><\/details><details><summary>Do I need an account or login?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>No. No account or login credentials are required to access ELSA data.<\/p><\/div><\/details><details><summary>Does ELSA work differently across regions?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>No. ELSA functions consistently across all regions. Information is available in English only.<\/p><\/div><\/details><details><summary>Where does the information come from?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>ELSA brings together information published through GIE\u2019s AGSI (Aggregated Gas Storage Inventory), ALSI (Aggregated LNG System Inventory) and Inside Information Platform (IIP). Data are supplied directly to GIE by infrastructure operators under REMIT.<\/p><\/div><\/details><details><summary>How frequently is the information updated?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>AGSI and ALSI provide daily European gas storage and LNG data. Urgent Market Messages are disclosed through IIP. Consult the timestamps and the source platforms for the latest published information.<\/p><\/div><\/details><details><summary>What if data are unavailable or appear incorrect?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Check the relevant source platform and the publication timestamp. If the issue persists, contact gie@gie.eu with the affected country or facility, the date and a screenshot where possible.<\/p><\/div><\/details><details><summary>How can I report a technical issue or send feedback?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Email gie@gie.eu for iOS or Android support, feedback and feature requests. Include your device model, operating-system version, ELSA app version and a description of the issue.<\/p><\/div><\/details><details><summary>Which devices and operating systems are supported?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>ELSA is intended for iOS and Android devices. Check the official app-store listing for the current supported devices and operating-system requirements.<\/p><\/div><\/details><\/div><\/section>\n <section id=\"release-notes\" class=\"elsa-support-topic\"><h2>Release notes<\/h2><div class=\"elsa-release-list\"><article><p class=\"elsa-release-date\">19 October 2026<\/p><h3>Version 1.0 \u2013 Initial Release<\/h3><div class=\"elsa-release-content\"><p>Welcome to <strong>ELSA<\/strong>, GIE\u2019s mobile application providing convenient access to European gas infrastructure transparency data.<\/p>\n<p><strong>ELSA<\/strong> extends the information already available through GIE\u2019s transparency platforms <strong>AGSI, ALSI and the IIP Transparency Platforms<\/strong>, making key infrastructure data easier to access on mobile devices.<\/p>\n<h4>What\u2019s included<\/h4>\n<ul>\n<li><strong>Gas storage data<\/strong> \u2013 Access European gas storage information from AGSI.<\/li>\n<li><strong>LNG data<\/strong> \u2013 View LNG terminal information available through ALSI.<\/li>\n<li><strong>Daily operational data<\/strong> \u2013 Explore infrastructure operational data from the GIE Transparency Platform.<\/li>\n<li><strong>Interactive maps<\/strong> \u2013 Relevant information at a glance.<\/li>\n<li><strong>Mobile-friendly access<\/strong> \u2013 Consult GIE transparency data through a user-friendly interface designed for smartphones and tablets.<\/li>\n<li><strong>Direct connection with GIE transparency platforms<\/strong> \u2013 Easily move between ELSA and the underlying GIE data sources when more detailed information is needed.<\/li>\n<\/ul>\n<h4>About this release<\/h4>\n<p>Version 1.0 represents the initial public release of ELSA. Further improvements and new functionalities may be introduced in future versions based on technical developments and user feedback.<\/p>\n<p><strong>Release date:<\/strong> 19 October<br \/><strong>Version:<\/strong> 1.0<br \/><strong>Available for:<\/strong> iOS and Android<\/p>\n<\/div><\/article><\/div><\/section>\n <section id=\"service-status\" class=\"elsa-support-topic\"><h2>Service status<\/h2><p>For the latest data availability, consult the source platforms below. Contact GIE if you experience an issue.<\/p><p class=\"elsa-source-links\"><a href=\"https:\/\/agsi.gie.eu\/\">AGSI \u2197<\/a> \u00b7 <a href=\"https:\/\/alsi.gie.eu\/\">ALSI \u2197<\/a> \u00b7 <a href=\"https:\/\/iip.gie.eu\/\">IIP \u2197<\/a><\/p><p>Having trouble accessing information? <a href=\"mailto:gie@gie.eu\">Report an issue to GIE<\/a>.<\/p><\/section>\n <h2>Data sources<\/h2><p>Consult the source platforms for the latest publications: <a href=\"https:\/\/agsi.gie.eu\/\">AGSI<\/a>, <a href=\"https:\/\/alsi.gie.eu\/\">ALSI<\/a> and <a href=\"https:\/\/iip.gie.eu\/\">IIP<\/a>.<\/p>\n <h2>Regulatory context<\/h2><p>ELSA uses GIE\u2019s AGSI, ALSI and IIP publications, supplied directly by infrastructure operators under REMIT. All data is hosted and processed within the European Union only.<\/p><p><a href=\"https:\/\/remitportal.acer.europa.eu\/portal\/list-inside-platforms\" target=\"_blank\" rel=\"noopener\">ACER\u2019s list of inside information platforms \u2197<\/a><\/p>\n <h2>About the operator<\/h2><p>ELSA is operated by Gas Infrastructure Europe (GIE), Avenue de Cortenbergh 100, second floor, B-1000 Brussels, Belgium. Telephone: <a href=\"tel:+3222090500\">+32 2 209 05 00<\/a>. Email: <a href=\"mailto:gie@gie.eu\">gie@gie.eu<\/a>.<\/p><p><a href=\"https:\/\/www.gie.eu\/\">Visit Gas Infrastructure Europe<\/a><\/p><div class=\"elsa-legal-links\"><a href=\"https:\/\/www.gie.eu\/privacy-policy\/\">GIE privacy, terms &amp; legal notice<\/a><\/div><\/div>\n \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/elsa.gie.eu\/index.php?rest_route=\/wp\/v2\/pages\/8","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elsa.gie.eu\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elsa.gie.eu\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elsa.gie.eu\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elsa.gie.eu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8"}],"version-history":[{"count":1,"href":"https:\/\/elsa.gie.eu\/index.php?rest_route=\/wp\/v2\/pages\/8\/revisions"}],"predecessor-version":[{"id":12,"href":"https:\/\/elsa.gie.eu\/index.php?rest_route=\/wp\/v2\/pages\/8\/revisions\/12"}],"wp:attachment":[{"href":"https:\/\/elsa.gie.eu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}